Terms of service

Shipping & Returns

Shipping

We currently ship within the United States.

Orders are processed within 2–4 business days, excluding weekends and holidays. Once your order ships, you'll receive a confirmation email with tracking information.

Please allow 3–7 business days for delivery once your order has shipped.

Because many of our pieces are produced in small batches and some include custom monogramming, processing times may vary slightly. Each order is prepared thoughtfully, and we appreciate your patience.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed, free of stains or odors, and in original condition with all tags attached.

Please note: Monogrammed items are final sale and are not eligible for return or exchange.

Due to the lightweight nature of white cotton fabrics, we recommend nude undergarments for the most seamless look.

Return shipping costs are the responsibility of the customer. Once your return is received and approved, refunds will be issued to the original form of payment within 5–10 business days.

Questions

If you're unsure about sizing, fit, or whether a piece is right for you before placing an order, we're always happy to help.

Email us at hello@elodyatelier.com or reach out through our Contact page.

Elody Atelier LLC
Charleston, South Carolina

We typically respond within 1–2 business days.